Tamarindo, Costa Rica (Flagship Adventure)

FAQs

WHAT TIME DOES THE RETREAT START AND END?

The retreat officially starts at 5:30pm on May 22nd and ends at check-out on May 26th.

WHICH AIRPORT DO I FLY INTO?

You fly into Guanacaste Airport (LIR).

HOW DO I GET FROM AIRPORT TO THE HOTEL?

We will provide group transfers to and from the venue as part of the retreat. This will be offered during the peak arrival and departure times of 9:00 AM to 4:00 PM only. Guests who arrive outside of this time frame may need to book a private transfer. Closer to the date of the retreat, we will ask you to send us your flight information and we will send transfer details to you before you depart!

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

Absolutely. We work closely with our partners and suppliers and can accommodate most dietary requirements. We will email you a form to gather information about your dietary requirements three weeks before the trip start date. 

WILL I GET ANY “FREE” TIME?

Absolutely! There is plenty of leisure time included for you to recharge, nap, or do your own thing. We always schedule downtime in our daily itinerary.

IF I DECIDE TO CANCEL MY SPOT, WILL I GET A REFUND?

The deposit is non-refundable and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit. 

All subsequent payments are non-refundable once the payment due date has arrived. 

Please ensure you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip.

WHEN DO I NEED TO PAY THE REMAINING BALANCE?

Trips often feature a variety of payment plans. Your remaining balance due date will depend on which payment plan you selected at time of booking. 

If you selected a payment plan prior to March 14, 2024, your payment plan will be as follows:

• Deposit: $300 paid at the time of booking 
• Second Payment: 30% of the total value of your booking is due on January 23, 2024
• Third Payment: 30% of the total value of your booking is due on February 22, 2024
• Balance Payment: The remaining balance due on March 23, 2024

 

To view the Trip Terms and Conditions, please click here.

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If, after March 14, 2024, you select/ed The Fifty50 Plan (the option to pay 50% now, and 50% later) your payment plan will be as follows:

• Deposit: 50% of the total value of your booking due at booking
• Balance Payment: Remaining balance due February 21, 2024 (90 days before departure)

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If you select/ed to pay with Uplift*, your payments schedule, including amounts due and due dates, will be managed by Uplift directly. 

*Uplift is only available to US customers. For full T&C’s please visit uplift.com. Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Uplift are offered by these lending partners: https://www.uplift.com/lenders/. Privacy Policy, Terms of Use.

IS THIS ADVENTURE ONLY FOR PEOPLE WHO ARE PLUS-SIZE?

Yes. People with smaller bodies have many options within outdoor adventure travel, however, people who are a size US 16 and above have very limited options. NAKOA Adventure accommodates the needs of persons in larger bodies so they can have a safe, accessible and supported space to do all the things.

ARE THE ADVENTURES & ACTIVITIES ACCESSIBLE FOR ALL LEVELS? CAN WE OPT OUT OF AN ACTIVITY?

As our founder, Kanoa, always likes to say, “Do you, boo!” which means do what feels comfortable for YOU. Our goal is to create an experience where you get to discover and explore different adventures that meet you at your level. Please keep in mind that some itineraries may be more robust than others in the types of activities we engage in and/or frequency, but we will always share the full itinerary.

Whether it’s surfing, rock climbing, paddleboarding or a movement session, you always have permission to do as much or as little as you want and/or need. This is YOUR adventure.

ARE YOUR ADVENTURES OPEN TO ALL GENDERS?

Yes! Unless otherwise stated, all are welcome. There are instances where a select few of our experiences will be labeled as ‘women only’ due to circumstances surrounding that particular adventure.

CAN I COME TO THIS TRIP ALONE?

Absolutely! So far, 100% of our adventurers have been solo travelers and have loved creating community with new people.

I WANT TO SHARE A ROOM, BUT I AM TRAVELING ALONE DO YOU ASSIGN SOMEONE TO SHARE THE ROOM WITH?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest that also wants to travel in a double occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned on a first-come-first-served basis. 

WHAT IS THE TRIP CANCELLATION POLICY?

CANCELLATION BY US

In the unlikely event that WE have to cancel the trip for any reason then we will offer you the following options:

• A full refund of all monies paid, including your deposit
• Transfer of your booking, free of charge, to a future trip of the same value

In the unlikely event that we have to cancel the trip for any reason, any flight tickets purchased by you will not be able to be refunded. It is for this reason that travel insurance is a mandatory condition of your booking. 

CANCELLATION BY YOU

If you are unable to attend the trip for any reason, you will need to make a claim with your travel insurance provider to claim any trip costs.

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Positive COVID-19 test or other medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

IS TRAVEL INSURANCE INCLUDED?

We do not include travel insurance as everyone’s needs are different. However, having travel insurance in place for each person is a condition of your booking. If you haven’t purchased cover yet, you can do so here: https://www.withfaye.com/

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Local and destination restrictions preventing you from traveling

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email at nakoaadventure@seekdharma.com

HOW DO I CHECK MY REMAINING BALANCE?

The remaining balance can be checked by following the payment link found in your booking confirmation email.