FAQs

WHAT TIME DOES THE TRIP START AND END?

The retreat starts at 3:00 PM on May 23, 2025, and ends at 12:00 PM on May 26, 2025.

WHICH AIRPORT DO I FLY INTO?

You fly into Mexico City International Airport (MEX).

HOW DO I GET FROM AIRPORT TO THE HOTEL?

DHARMA will provide 2 complimentary group transfers from Mexico City International Airport (MEX) to Hotel Galería Plaza Reforma at set times upon arrival and departure. The drive takes approximately 25 to 30 minutes.

WHAT ARE THE PASSPORT, VISA AND IMMIGRATION REQUIREMENTS?

You are responsible for checking and complying with any travel, passport, visa, entry, health, vaccination, testing, and immigration requirements applicable to your booking.

WHAT CURRENCY SHOULD I BRING?

The local currency is the Mexican peso (MXN), but US dollars are widely accepted in many tourist areas.

IS THIS TRIP SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

We’re committed to providing everyone with appropriate support and accommodation. Travelers with reduced mobility should contact our team before booking the ticket at laceelazoff@seekdharma.com. 

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

If you have any special dietary requirements, please inform us in advance — no less than 31 days before departure.

WILL I GET ANY “FREE” TIME?

Absolutely! You’ll have plenty of leisure time to rest, recharge, and explore at your own pace.

IF I DECIDE TO CANCEL MY SPOT, WILL I GET A REFUND?

The deposit is non-refundable and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit. 

All subsequent payments are non-refundable once the payment due date has arrived. 

The remaining unpaid balance (if any) can be checked by following the payment link found in your Confirmation Email. It is a condition of your booking that you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip. If Payments are not made on time in accordance with the General Terms & Conditions, we reserve the right to cancel your booking and retain all payments

You can opt to pay the full balance at any time by clicking on the payment link found in your Confirmation Email.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

When booking a trip with us, you have several payment options to choose from. The available options may vary depending on the specific trip you are booking. Here are the details for each payment method:

1. DHARMA Direct

DHARMA Direct allows you to pay the full amount of your trip at the time of booking. This may be the only available payment option for certain trips.

How It Works:

• The total cost of your trip is charged immediately upon booking
• Ensure you have sufficient funds or credit available to cover the entire amount

2. DHARMA YourWay

DHARMA YourWay allows you to make an initial low deposit to secure your booking. You can then easily chip away at your outstanding amount until the final balance due date (90 days before the trip start date). 

How It Works:

• At the time of booking, you pay a deposit amount, which varies depending on the trip·
• The remaining balance, referred to as the DHARMA Balance, must be paid by the specified due date provided during checkout
• You can pay off this remaining balance on dates you choose and in any amount, right up until the specified due date when the remaining balance needs to be paid

Example:

• If your trip costs $2000, you might pay an initial deposit of $300 (280€ / £240) at booking.
• The remaining $1700 (your DHARMA Balance) is due, so you make 3 payments towards your DHARMA Balance ($500, $500, $700) prior to your final balance due date.
• You will be provided with a link to make payments towards your DHARMA Balance. 

More information on the DHARMA YourWay can be found in the FAQs here.

3. DHARMA Payment Partner

DHARMA Payment Partner enables you to use third-party providers like Uplift in the US and Klarna** in select countries in Europe to pay for your trip. The terms and conditions for this payment method will be provided during the checkout process.

How It Works:

• Select the DHARMA Payment Partner option at checkout
• You will be redirected to complete your payment with the third-party provider
• If approved, review and agree to the third-party provider’s terms and conditions, which will be presented during the payment process*

*Uplift terms and conditions: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Uplift are offered by these lending partners: https://www.uplift.com/lenders/. Privacy Policy, Terms of Use.

**Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+.  Subject to status. Ts&Cs and late fees apply.

Important Notes

Payment Deadlines: Ensure that you adhere to the payment deadlines specified at checkout to avoid cancellation of your booking.

Third-Party Terms: When using DHARMA Payment Partner, it is crucial to understand and accept the terms and conditions of the third-party financial service provider. 

Contact Us: If you have any questions or need assistance with your payment, please contact our customer service team at hello@seekdharma.com.

HOW DO I CHECK MY REMAINING BALANCE?

If you opted to pay via Uplift or Klarna, you will have received a separate email detailing your chosen payment plan. 

Paid with DHARMA YourWay? Please check your balance here. 

WHAT IS DHARMA YOURWAY?

DHARMA YourWay is a payment option offered by DHARMA that allows guests to secure their booking with a low initial deposit. Guests can then make multiple payments of any amount at their convenience until the final balance is due 90 days before the trip starts. No interest is applied. Please see the FAQs here.  All payments are made through your credit card provider and are 100% secure, ensuring peace of mind throughout.

WHAT IS THE TRIP CANCELLATION POLICY?

CANCELLATION BY US

In the unlikely event that WE have to cancel the trip for any reason then we will offer you the following options:

• A full refund of all monies paid, including your deposit
• Transfer of your booking, free of charge, to a future trip of the same value

In the unlikely event that we have to cancel the trip for any reason, any flight tickets purchased by you will not be able to be refunded. It is for this reason that travel insurance is a mandatory condition of your booking. 

We may need to cancel the Trip whether before or after departure, and such cancellation shall be subject to the General Terms & Conditions. Furthermore, it sometimes occurs that a Trip does not meet the minimum number of guests and must therefore be canceled.  In order for this Trip to go ahead, we need to hit the minimum number of 10 guests. 

A final decision will be made on whether this Trip will go ahead no later than the Trip Confirmation Deadline of February 22, 2025. By that date, should the minimum number of guests not have been reached, you will receive a cancellation email. 

CANCELLATION BY YOU

If you are unable to attend the trip for any reason, you will need to make a claim with your travel insurance provider to claim any trip costs.

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

If you wish to cancel your booking after we have issued a Confirmation Email to you, you must inform us in writing as soon as possible and the effective date of such cancellation shall be the date on which we receive written notification from you. All Payments that you would have previously made shall not be refundable.

IS TRAVEL INSURANCE INCLUDED?

We do not include travel insurance as everyone’s needs are different. However, individual travel insurance is required for your booking.

If you have already booked your trip and haven’t purchased insurance, we recommend Faye Travel Insurance for US travelers. Once your booking is confirmed, you can add insurance at the final check-out stage. 

Please make sure your policy covers:

• Flight cancellation
• Trip payments
• Medical conditions that prevent travel
• Local and destination restrictions that prevent travel

CAN I COME TO THIS TRIP ALONE?

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip, we’re all in it together and you’ll be part of the group from the moment you arrive.

I WANT TO SHARE A ROOM BUT I AM TRAVELING ALONE, DO YOU ASSIGN ME SOMEONE TO SHARE THE ROOM WITH?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest who also wants to travel in a double occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned on a first-come-first-served basis.

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email at laceelazoff@gmail.com.