La Experiencia RIO: Puerto Rico

FAQs

WHAT TIME DOES LA EXPERIENCIA START AND END?

Official start time is at 4.00pm on May 17, 2024 and ends after breakfast on May 20, 2024

WHICH AIRPORT DO I FLY INTO?

You fly into San Juan Airport (SJU)

CAN YOU HELP ME BOOK MY FLIGHT?

Flights are not included in the trip cost and our guests are free to book their own flights. As a courtesy and in the spirit of uplifting our Latina owned businesses, we have partnered with Remarkable Places Travel Agency and they can support guests in booking their flights

Remarkable Places will access the best possible rates by grouping guests into groups of ten per flight departure city.

Example: If you choose to fly from Miami International, Remarkable Places will book you, along with nine other trip guests, on the best flight from Miami to Puerto Rico. You will not be required to travel as a group, it is simply a group fare booking.

You can book with Remarkable Places here. 

For more information, please contact Remarkable Places at explore@remarkableplacestravel.com

HOW DO I GET FROM AIRPORT TO THE VENUE?

Given that many of our community have indicated that they have family and friends on the island and may be adding extra days to their trip, airport transfers are not included in the overall ticket price of La Experiencia RIO. 

But we’ve got you covered! 

If you need a ride, take advantage of a special group rate by booking a spot on one of our group transfers. Add this to your cart at check-out or contact our team by email for more info!

Arrival Transfer Only

We’ll be providing group transfers during the peak arrival times of 9:00 AM to 4:00 PM on May 17 from San Juan International Airport (SJU) to the Wyndham Palmas.

The arrival only per person price is $55 including taxes.

Departure Transfer Only 

We’ll be providing group transfers during the peak departure times of 9:00 AM to 4:00 PM on May 20 from Wyndham Palmas to San Juan International Airport (SJU).

The departure only per person price is $55 including taxes.

Round-Trip Transfers 

We’ll be providing round-trip group transfers from San Juan International Airport (SJU) to Wyndham Palmas and vice versa during the peak arrival and departure times of 9:00 AM to 4:00 PM.

The round-trip per person price is $110 including taxes. 

If you are interested in booking one of these group transfer options, please contact our team on laexperienciario@seekdharma.com.

Alternatives

You can also organize a self-arranged transfer or rent a car!

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

Absolutely. We work closely with our partners and suppliers and can accommodate most dietary requirements. We will email you with a form to gather information about your dietary requirements 3 weeks before the trip start date. 

WILL I GET ANY “FREE” TIME?

Absolutely! There is plenty of leisure time included for you to re-charge, nap, or do your own thing. We always schedule down time in our daily itinerary.

IS MY DEPOSIT REFUNDABLE IF I DECIDE TO CANCEL THE TRIP?

The deposit becomes non-refundable on September 30, and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit. Please ensure you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip.

WHEN DO I NEED TO PAY THE REMAINING BALANCE?

Trips often feature a variety of payment plans. Your remaining balance due date will depend on which payment plan you selected at time of booking. 

If you selected a payment plan prior to March 14, 2024, your payment plan will be as follows:

• First Payment: Deposit of $400 paid at time of booking 
• Second Payment: 35% of the total value of your booking is due on October 13, 2023
• Third Payment: 35% of the total value of your booking is due on February 2, 2024
• Balance Payment: Remaining balance due on March 15, 2024

All payments are non-refundable.

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If, after March 14, 2024, you select/ed The Fifty50 Plan (the option to pay 50% now, and 50% later) your payment plan will be as follows:

• Deposit: 50% of the total value of your booking due at booking
• Balance Payment: Remaining balance due February 17, 2024 (90 days before departure)

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If you select/ed to pay with Uplift*, your payments schedule, including amounts due and due dates, will be managed by Uplift directly. 

*Uplift is only available to US customers. For full T&C’s please visit uplift.com. Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Uplift are offered by these lending partners: https://www.uplift.com/lenders/. Privacy Policy, Terms of Use.

CAN I COME TO THIS TRIP ALONE?

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip we’re all in it together and you’ll be part of the group from the moment you arrive.

I WANT TO SHARE A ROOM BUT I AM TRAVELING ALONE, DO YOU ASSIGN ME SOMEONE TO SHARE THE ROOM WITH ?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest that also wants to travel in a double occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned based on the category you selected at booking on a first come, first served basis.

WHAT IS THE COVID CANCELLATION POLICY?

In the unlikely event that WE have to cancel the trip for any reason then we will offer you the following options:

• A full refund of all monies paid, including your deposit
• Transfer of your booking, free of charge, to a future trip of the same value

If you are unable to attend the trip for any reason, including because of a last-minute positive Covid-19 test, or restrictions in your region or country,  you will need to make a claim with your travel insurance provider to claim any trip costs.

Please ensure your travel Insurance provider covers you for the following:

• Cancellation fees
• Positive Covid-19 test preventing you from traveling
• Local and destination restrictions preventing you from traveling

IS TRAVEL INSURANCE MANDATORY?

We do not include travel insurance as everyone’s needs are different but having travel insurance in place for each person is a condition of your booking. Please ensure COVID-19 cover is included. If you haven’t purchased cover yet, you can do so here:

• US Residents link here
• UK Residents link here
• For other International residents link here

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email at laexperienciario@seekdharma.com

HOW DO I CHECK MY REMAINING BALANCE?

Remaining balance can be checked by following the payment link found in your booking confirmation email.