FAQs

WHAT TIME DOES THE RETREAT START AND END?

The retreat starts at 2:00 PM on September 22, 2025, and ends at 11:00 AM on September 27, 2025.

WHICH AIRPORT DO I FLY INTO?

Your adventure begins in Marrakech: you’ll fly to Marrakech Menara Airport (RAK).

HOW DO I GET FROM AIRPORT TO THE HOTEL?

DHARMA offers complimentary group transfers from Marrakech Menara Airport (RAK) to Agafay at scheduled times. The drive takes approximately 40 minutes. 

On departure, transfers are provided from the hotel to Marrakech Menara Airport (RAK) at set times, with a travel time of about 30 minutes. We’ll contact you beforehand to coordinate these transfers.

For guests seeking more flexibility, DHARMA can arrange a private airport transfer as an add-on. Please get in touch with us at callieandalex@seekdharma.com for more details.

WHAT ARE THE PASSPORT, VISA, AND IMMIGRATION REQUIREMENTS?

Before starting your journey, please ensure you comply with any travel, passport, visa, entry, health, vaccination, testing, and immigration requirements applicable to your booking.

WHAT CURRENCY SHOULD I BRING?

The local currency is the Moroccan Dirham.

You can exchange currency in banks, hotels, and Bureaus de Change at airports. Because Moroccan Dirham can’t be taken out of Morocco, you will need to convert any cash left over at the end of your trip. 

Payments with US debit or credit cards, including Mastercard and Visa, are commonly accepted, and you can use them at most ATMs. However, it’s advisable to carry some cash, especially for small transactions or when shopping at local stores, where card payments may not be accepted.

WHAT PLUGS & CHARGERS ARE USED IN MOROCCO?

In Morocco, type C and E power plugs are used, with a standard voltage of 220V and frequency of 50Hz.  

IS MOROCCO TAP WATER DRINKABLE?

When in Morocco, it’s advisable to drink filtered water to avoid potential stomach issues. While tap water in major cities is typically chlorinated and safe, using bottled water is a safer option. 

IS THIS TRIP SUITABLE FOR PEOPLE WITH REDUCED MOBILITY?

We’re committed to providing everyone with appropriate support and accommodation. Travelers with reduced mobility should contact our team before booking the ticket at callieandalex@seekdharma.com. 

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

If you have any special dietary requirements, please inform us in advance — no less than 31 days before departure.

WILL I GET ANY “FREE” TIME?

Absolutely! You’ll have plenty of leisure time to rest, recharge, and explore at your own pace.

IF I DECIDE TO CANCEL MY SPOT, WILL I GET A REFUND?

The deposit is non-refundable and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit. 

All subsequent payments are non-refundable once the payment due date has arrived. 

Remaining unpaid balance (if any) can be checked by following the payment link found in your Confirmation Email. It is a condition of your booking that you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip. If Payments are not made on time in accordance with the General Terms & Conditions, we reserve the right to cancel your booking and retain all payments

You can opt to pay the full balance at any time by clicking on the payment link found in your Confirmation Email.

WHEN DO I NEED TO PAY THE REMAINING BALANCE?

When booking a trip with us, you have several payment options to choose from. The available options may vary depending on the specific trip you are booking. Here are the details for each payment method:

1. DHARMA Direct

DHARMA Direct allows you to pay the full amount of your trip at the time of booking. This may be the only available payment option for certain trips.

How It Works:

• The total cost of your trip is charged immediately upon booking
• Ensure you have sufficient funds or credit available to cover the entire amount

 

2. DHARMA YourWay

DHARMA YourWay allows you to make an initial low deposit to secure your booking. You can then easily chip away at your outstanding amount until the final balance due date (90 days before the trip start date). 

How It Works:

• At the time of booking, you pay a deposit amount, which varies depending on the trip·
• The remaining balance, referred to as the DHARMA Balance, must be paid by the specified due date provided during checkout
• You can pay off this remaining balance on dates you choose and in any amount, right up until the specified due date when the remaining balance needs to be paid

Example:

• If your trip costs $2000, you might pay an initial deposit of $300 (280€ / £240) at booking
• The remaining $1700 (your DHARMA Balance) is due by July 3, 2024, so you make 3 payments towards your DHARMA Balance ($500, $500, $700) prior to your final balance due date
• You will be provided with a link to make payments towards your DHARMA Balance 

More information relating to the DHARMA YourWay can be found in the FAQs here.

 

3. DHARMA Payment Partner

DHARMA Payment Partner enables you to use third-party providers like Uplift in the US and Klarna** in select countries in Europe to pay for your trip. The terms and conditions for this payment method will be provided during the checkout process.

How It Works:

• Select the DHARMA Payment Partner option at checkout
• You will be redirected to complete your payment with the third-party provider
• If approved, review and agree to the third-party provider’s terms and conditions, which will be presented during the payment process*

*Uplift terms and conditions: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Uplift are offered by these lending partners: https://www.uplift.com/lenders/. Privacy Policy, Terms of Use.

**Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+.  Subject to status. Ts&Cs and late fees apply.

Important Notes

Payment Deadlines: Ensure that you adhere to the payment deadlines specified at checkout to avoid cancellation of your booking.

Third-Party Terms: When using DHARMA Payment Partner, it is crucial to understand and accept the terms and conditions of the third-party financial service provider. 

Contact Us: If you have any questions or need assistance with your payment, please contact our customer service team at hello@seekdharma.com.

HOW DO I CHECK MY REMAINING BALANCE?

If you opted to pay via Uplift or Klarna, you would have received a separate email detailing your chosen payment plan. 

Paid directly with DHARMA? We’ll drop into your inbox to let you know before each payment is due. Remember – you can opt to pay your full balance at any time by clicking on the payment link found in your booking confirmation email.

WHAT IS THE TRIP CANCELLATION POLICY?

CANCELLATION BY US

In the unlikely event that WE have to cancel the trip for any reason then we will offer you the following options:

• A full refund of all monies paid, including your deposit
• Transfer of your booking, free of charge, to a future trip of the same value

In the unlikely event that we have to cancel the trip for any reason, any flight tickets purchased by you will not be able to be refunded. It is for this reason that travel insurance is a mandatory condition of your booking. 

We may need to cancel the Trip whether before or after departure, and such cancellation shall be subject to the General Terms & Conditions. Furthermore, it sometimes occurs that a Trip does not meet the minimum number of guests and must therefore be canceled.  In order for this Trip to go ahead, we need to hit the minimum number of 10 guests. 

A final decision will be made on whether this Trip will go ahead no later than the Trip Confirmation Deadline of June 24, 2025. By that date, should the minimum number of guests not have been reached, you will receive a cancellation email. 

CANCELLATION BY YOU

If you are unable to attend the trip for any reason, you will need to make a claim with your travel insurance provider to claim any trip costs.

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

If you wish to cancel your booking after we have issued a Confirmation Email to you, you must inform us in writing as soon as possible and the effective date of such cancellation shall be the date on which we receive written notification from you. All Payments that you would have previously made shall not be refundable.

IS TRAVEL INSURANCE INCLUDED?

We do not include travel insurance as everyone’s needs are different. However, having travel insurance in place for each person is a condition of your booking. If you haven’t purchased cover yet, you can do so here: 

Faye Travel Insurance 

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

CAN I COME TO THIS TRIP ALONE?

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip we’re all in it together and you’ll be part of the group from the moment you arrive.

I AM TRAVELING ALONE. CAN YOU ASSIGN ME SOMEONE TO SHARE A ROOM WITH?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest that also wants to travel in a twin occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned on a first-come-first-served basis.

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email at callieandalex@seekdharma.com.