SEEK DHARMA GENERAL TERMS & CONDITIONS
UPDATED October 23, 2023
1. Our company details
Your contract will be with Seek Dharma Limited, registered in England and Wales under Company number 13127983, of 2nd Floor Nucleus House, 2 Lower Mortlake Road, Richmond, United Kingdom, TW9 2JA (“we”, “us” or “ours”).
Correspondence address: 2nd Floor Nucleus House 2 Lower Mortlake Road Richmond TW9 2JA
2. Your contract with us
“Additional Non-Optional Amounts” refer to the payments made by you on top of the Trip Cost such as the departure charges at destination airports which can only be paid at the airport, local taxes, resort fees payable to the hotel, etc.
“Additional Person” shall have the meaning ascribed to it in Section 4.1.
“Confirmation Email” shall have the meaning ascribed to it in Section 5.1.2.
“Contract” shall have the meaning ascribed to it in Section 2.
“Departure” or “Departure date” means the start date of the trip you have booked, which is the day the travel services begin.
“Deposit” shall have the meaning ascribed to it in Section 5.1.2.
“Host” means the talent who is organizing the Trip with us.
“Information” shall have the meaning ascribed to it in Section 6.1.
“Significant Change” means a significant change to a Travel Arrangement where the latter has changed in such a way that the revised arrangements, although not amounting to a cancellation, nevertheless involve receiving Travel Arrangements that cannot reasonably be considered the same as those initially booked, including a change of accommodation to that of a lower category and/or price, or a change or a change of flight time or delay of flight of more than 12 hours.
“Travel Arrangements” means all services sold by us or on our behalf including, but not exclusively, transport services, accommodation services, and all other travel services.
“Trip” means the trip package that you are booking with us, as outlined on the relevant Trip Page.
“Trip Confirmation Deadline” means the date by which we will inform you if the Trip will need to be canceled due to the required minimum number of guests not being reached.
“Trip Cost” means the cost of the Travel Arrangements payable by you, as set in your booking.
“Trip Page” means the page of our website relating to the Trip subject matter of your booking.
“Trip Terms & Conditions” means the Seek Dharma Terms & Conditions applicable to a specific Trip as available on the Trip Page.
“Unavoidable and Extraordinary Circumstances” shall mean events that neither we nor the suppliers of any service(s) that we sell could, even with all due care, foresee or avoid. Such events include, without limitation, war (whether actual or threatened), civil unrest, riot, strife, terrorist activity and/or its consequences or the threat of such activity, health risks, infectious disease, epidemics and pandemics
and government measures to combat such outbreaks, riot, the act of any government or other national or local authority or the act of any airport, port or river authorities, unforeseeable technical problems with transport, airport, port or airspace closure restriction or congestion, flight or other travel restrictions imposed by any government, regulatory authority or other third party, industrial dispute, sanctions, lock
closure, natural or nuclear disaster, fire, flood, adverse weather conditions, volcanic eruption, chemical or biological disaster, consequences of Brexit and all similar events outside our or the concerned supplier’s control.
“You” and “you’re” mean the first named person on the booking, who shall be the lead name, and all persons named on the booking (including anyone who is added or substituted at a later date), as applicable.
4. Your liability
4.1 You should be responsible for the administration and correspondence in regard to the booking and warrant that you have the authority to make the booking (and any amendments and/or cancellations) on behalf of all the persons named on the booking (the “Additional Person(s)”).
4.3 You shall be liable for:
- The full payment of the Trip Cost (as per the timelines set out in the Trip Terms & Conditions);
- The payment of any amendment fees or cancellation charges, when applicable;
- Confirming the details of all the persons named in the booking;
- Passing on to all persons in the booking any and all information issued by us including, without limitation, booking confirmations and these General Terms & Conditions along with the Trip Terms & Conditions;
- Providing mandatory travel insurance that includes flight cancellation, trip payments, positive Covid-19 test or other medical restriction preventing you from traveling, local and destination restrictions preventing you from traveling, etc. (the said travel insurance must be provided at the time of the booking). It is also advisable that the said insurance fully covers all your personal requirements including, without limitation, personal belongings, any pre-existing medical conditions, medical expenses and repatriation costs in the event of an accident or illness; and
- Complying with the insurance company’s requirements and disclosing to the insurance company all relevant information, e.g. pre-existing illness.
5. Payment conditions
5.1.1 Payment schedules are created on a per-Trip basis and can be found in the Trip Terms & Conditions on the Trip Page. Please refer to the Trip Terms & Conditions for these important details.
5.1.2 When you make your booking with us, you may be required to pay a deposit (the “Deposit”) for you and for each Additional Person in order to confirm the booking. The Deposit is refundable until the booking is confirmed in writing via an email sent to you (the “Confirmation Email”). The Deposit shall no longer be refundable after we send you the Confirmation Email. Payments, other than the Deposit, made towards the balance of the booking are referred to as the “Payments” and none of those Payments is refundable after being made.
5.1.3 If any of the Payments including the final balance payments are not paid within 5 days of becoming due, or you do not provide us with the required information in time for us to book your tickets, transfers or other services that need to be booked in advance, we reserve the right to cancel your booking and retain the Deposit(s) and any Payments previously made.
5.1.4 The Additional Non-Optional Amounts, in their most up-to-date version, will be communicated to you prior to your booking confirmation and will be stated in the Confirmation Email. The Additional Non-Optional Amounts are however subject to change and you will be informed of such changes once we get their final amount.
6. Accuracy, Dispatch of documents
6.1 We endeavor to ensure that all the information and prices both on our website and in our Contract are accurate and stated as per their most up-to-date version (the “Information”).
6.2 We will issue and pass on the correct receipts, confirmations, tickets and other relevant documents relating to the booked Travel Arrangements as soon as reasonably practicable.
6.3 Changes and errors regarding the Information might occur and therefore we reserve the right to correct the Information in any such circumstances and at any time.
6.4 We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply and be paid by you.
6.5 We will endeavor to issue and pass on all receipts, confirmations, tickets and other relevant documents relating to your Travel Arrangements as soon as reasonably practicable. Tickets shall be with you within a reasonable time before the Departure Date.
6.6 We will not impose a charge for the provision of a ticket on departure more than 14 days before the Departure Date, unless other means of distribution are not practicable
7. Changes and cancelation by you
7.1 If you wish to change any part of your booking following the Confirmation Email, you must inform us in writing as soon as possible and the effective date of any change shall be the date on which we accept the change following the receipt of a written notification from you. Whilst we will do our best to make the requested changes to your booking, it may not always be possible to do so.
7.2 Where we can make the requested changes, you will be required to pay an administration charge of USD100 per person, per change, in addition to any further costs or charges that we incur (whether from our suppliers or otherwise) in making the requested changes to your booking.
You should be aware that these costs usually increase closer to the Departure Date and you should therefore contact us as soon as possible.
7.3 It may not be possible to change certain elements of your booking (e.g., transfers, excursions, upgrades, etc.) and, where you have requested for any of those elements to be changed, a cancellation charge of up to 100% for that element of your booking may be charged.
7.4 If you wish to cancel your booking, you must inform us in writing as soon as possible and the effective date of such cancellation shall be the date on which we receive written notification from you in this respect.
7.5 In case you cancel your booking, the Trip cancellation policy set out in the Trip Terms & Conditions on the Trip Page specific to your Trip will apply and you understand that all Payments that you would have previously made shall not be refundable.
7.6 If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim some or all of the amounts you would have paid.
7.7 If you fail to join a Trip or leave a Trip for any reason after it has commenced, we are not obliged to make any refunds of any part of the Trip Cost or any amount paid by you for unused services.
7.8 You can transfer a booking to another person, who satisfies all the conditions that apply to the booking, by giving us notice in writing as soon as possible and in any event no later than 31 days before the Departure Date. Both the previous person in the booking and the person to whom the booking is being transferred will be responsible for paying all costs and charges we incur in making the transfer.
7.9 We will endeavor to issue any cancellation or amendment invoice as soon as reasonably practicable.
8. Changes and cancellation by us before departure
8.1 We are able to make changes to any aspect of your booking at any time, unless otherwise mentioned in these General Terms & Conditions or the Trip Terms & Conditions. We will endeavor to avoid making any Significant Change less than 14 days prior to the Departure Date unless constrained to do so as a result of Unavoidable and Extraordinary Circumstances.
8.2 Most changes will be minor and will be advised at the earliest possible date. Minor/insignificant changes include change of accommodation to another of the same or higher standard. In the event of a minor change, we shall not be liable to pay you any compensation.
8.3 In case of any Significant Change, we will inform you of the following:
- The proposed changes and their impact on the Trip Cost (if any);
- Any alternative Travel Arrangement of an equivalent or higher quality, if possible, offered to you and its price;
- A reasonable period within which you must inform us whether you (i) accept those changes; or (ii) decide to cancel the Travel Arrangements and receive a full refund of all monies paid; or (iii) opt for alternative Travel Arrangements of comparable standard (where available); and
- The consequences of your failure to respond within the period.
We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the given timeline your booking may be canceled. If you choose to cancel your booking and accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
8.4 In case of cancellation of the Trip by us we will offer you the choice between: (i) either fully refund any portions of the Trip Cost that you would have paid to us prior to the cancellation (except for flight tickets that may not be able to be refunded); or (ii) transfer your booking, free of charge to a future trip at the same value; or (iii) offer alternative Travel Arrangements, if available.
For the avoidance of doubt, the above provision is not applicable where the cancellation is due to Unavoidable and Extraordinary Circumstances.
8.5 We will not cancel Travel Arrangements less than 20 days from the Departure Date unless:
- It is necessary to do so as a result of Unavoidable and Extraordinary Circumstances, or
- A default in payment of of any Due Payment occurs from your side, or
- The number of persons enrolled for the Trip is smaller than the minimum number required, or
- The Trip is canceled by the Host and no replacement host has been secured in accordance with our agreement with the Host.
8.6 Subject to Section 8.7, we reserve our right to modify the Trip Cost after you have booked as a result of changes:
- In the price of the carriage of guests resulting from changes to the cost of fuel or other power sources;
- In the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or
- To exchange rates relevant to your booking.
- However, there will be no change to the Trip Cost within 20 days prior to the Departure Date.
8.7 We will absorb (and you will not be charged for) any increase of 2% or less of the Trip Cost and, conversely, we will not refund any decrease in the Trip Cost of 2% or less.
You will be charged for any increase of the Trip Cost over 2% and, if the increase in the Trip Cost exceeds 8%, you will have the option between:
- Accepting the price difference and paying the additional amount due; or
- Accepting a change to another booking if we are able to offer one (we will refund any price difference if the alternative is of a lower value); or
- Canceling your booking and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within the time period shown on your final balance invoice and we will also provide a refund of any insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
Should the Trip Cost go down by more than 2%, then any refund due will be paid to you, minus our administration costs (which may cancel out any refund due to you). Please note that Travel Arrangements are not always purchased in local currency and some apparent changes have little or no impact on the Trip Cost, due to contractual arrangements and other protections in place.
8.8 We reserve the right to amend the price of any unsold Travel Arrangements at any time.
8.9 If we become aware of building works which may reasonably be considered to seriously impair your enjoyment of the Travel Arrangements, we will notify you of the situation as soon as possible, provide you with accurate information about the extent of the building works and offer you the opportunity to transfer to alternative Travel Arrangements. If the alternative constitutes a Significant Change, then the provisions of Article 8.3 shall apply.
8.10 In case of any Significant Change or cancellation to Travel Arrangements other than for the reasons set out in Article 8.5, we will pay you a compensation as detailed below:
|Period before departure in which we notify you||Compensation amount|
|More than 60 days||USD0|
|Between 59 and 15 days||USD10 per paying person|
|Less than 14 days||USD25 per paying person|
9. Changes and cancellation by us after departure
9.1 If we become unable to provide a significant portion of your Travel Arrangements after you have departed, we will try to offer you suitable alternative arrangements, where we are able to, of an equivalent or higher standard than those booked. If the alternative arrangements we make are of a lower quality than those you originally booked, we may provide a price reduction.
9.2 Where it is impossible to make suitable alternative arrangements or where these are not accepted by you because they are not comparable to the original Travel Arrangements or the price reduction offered is inadequate, we will provide you, where appropriate, with equivalent transport back to the place of departure or to another place to which you would have agreed.
9.3 In the circumstances mentioned above, compensation of USD25 per paying person will be due, unless the change or cancellation arose as a result of Unavoidable and Extraordinary Circumstances.
10. Minimum numbers
The minimum number of guests required for the Trip to go ahead is visible in the Trip Terms & Conditions on the Trip Page together with the Trip Confirmation Deadline.
11. Unavoidable and Extraordinary Circumstances
Except where otherwise expressly stated in these General Terms & Conditions we will not be liable for any damage, loss, costs or other expenses incurred by you – or pay you compensation of any kind – where the performance or prompt performance of our contractual obligations to you are prevented, or affected by, or you otherwise suffer any damage, loss or expense of any nature, as a result of Unavoidable and Extraordinary Circumstances.
12. Our liability
12.1 You must inform us without undue delay of any issues with any of the Travel Arrangements included in your booking – please see Section 19 (Complaints) for how to make a complaint in destination.
12.2 We will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from: (i) the act(s) and/or omission(s) of the person(s) affected or another/any member of your group; (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the Travel Arrangements in the booking; (iii) Unavoidable and Extraordinary Circumstances; (iv) any loss or damage you incur that relates to any business activity (including without limitation loss of earnings); (v) any loss or damage that relates to any services which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination) from a third party; and (vi) any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to it being confirmed, we could not have foreseen you would suffer or incur if we breached our Contract with you.
12.3 Our liability, except in cases involving death or personal injury as a result of our negligence, or the negligence of our suppliers who provide some of the services that form part of your Contract with us, shall be limited to a maximum of three times the Trip Cost (excluding any amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under any conditions of carriage or International Conventions.
12.4 We are to be regarded as having all benefit of any limitation of compensation contained in these General Terms & Conditions in addition to any applicable International Conventions (including, without limitation, the Montreal Convention, the Athens Convention, the Berne Convention and the Paris) and any limitation of liability provided for in any applicable conditions of carriage of the transport companies that provide the travel services that make up your booking (e.g. airlines, boats, ships, inland waterways, trains). Any such terms shall be incorporated into your Contract with us and will apply to you on that journey.
12.5 We cannot accept any liability for any damage, loss, expense or other sum(s) of any description which did not result from any breach of our Contract with you or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. This includes, without limitation, (i) any separate contracts that you may enter into with other providers or suppliers for any excursions, activities or other services; and (ii) any services that are not provided by us or our suppliers as part of your Contract that may include services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities, etc.
13.1 Some Hosts may require that all travelers on the Trip are fully vaccinated against Covid-19. This requirement will be displayed via our website on the Trip Page at the time of booking. If required, on the Departure Date, you must certify that you have been fully vaccinated as defined by the relevant national authority on the Departure Date.
13.2 We will not facilitate the collection of proof in regards to vaccination status and are not responsible for providing or verifying this information. You therefore agree and acknowledge that we disclaim all liability related to such vaccine requirements and the implementation and enforcement of such requirements.
13.3 We will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances if you, or any Additional Person:
- Test positive for Covid-19 and have to quarantine for a period of time, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for Covid-19 (or where they otherwise suspect they may have Covid-19) and have to self-isolate for a period of time.
a) If this happens within 14 days of your Departure Date, you must contact us as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
- Postponing your booking to a later date. We will notify you of any impact to the Trip Cost that the postponement may have (please note that you will have to pay full cancellation charges on some elements of your booking, such as the hotel, as well as any increase in cost imposed by other suppliers);
- If not everyone in the booking is affected, you will have the right to transfer your place on the booking to another person nominated by you, subject always to the requirements of Section 7.9;
- Canceling your booking, in which case our standard cancellation policy as set out in Section 5 shall apply as of the date we receive notice of cancellation from you. You may be able to claim these charges back from your travel insurance.
b) If this happens whilst you are in destination, please notify us without delay and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your booking, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. You must ensure you have travel insurance which covers these costs.
c) Fail any tests, checks or other measures imposed by a supplier, airline, stadium authority, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so and, as such, you are denied entry to board the flight, entry to the destination, access to the stadium or services or you are otherwise unable to proceed with your booking, or that portion of your booking.
13.4 You also acknowledge that the suppliers providing your booking and associated travel services, including airlines, stadiums, hotels, restaurants and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19 and have implemented certain measures as a result thereof. This will likely include specific requirements regarding personal protective equipment, such as use of face-masks by staff (and you may be required to wear a face-mask as well), social distancing, maximum number restrictions on the use of certain facilities, designated alternative entrance and exit routes, mandatory hand sanitization, limited entertainment options and limited food/drink availability. We do not expect these measures to have a significant impact on your enjoyment of your booking and all measures will be taken with the purpose of securing your safety and those around you.
14. Package Travel and Linked Travel Arrangements Regulations 2018
14.1 The combination of Travel Arrangement offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations. Therefore, you will benefit from all EU rights applying to packages. We will be fully responsible for the proper performance of the package as a whole.
14.2 Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent.
14.3 For more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018: https://www.legislation.gov.uk/uksi/2018/634/contents/made.
15. Financial protection
15.1 We provide financial security for bookings that do not include flights by way of a bond Y6752 held by ABTA – The Travel Association 30 Park Street London SE1 9EQ www.abta.co.uk.
15.2 Where your booking is protected under the ABTA scheme, you agree to accept that in the event of our insolvency, ABTA may arrange for the services you have bought to continue, or for a suitable alternative to be provided at the same cost as your original booking. You also agree to accept that in circumstances where the travel service provider provides the services you have bought, you agree to pay any outstanding sum under your Contract with us to that alternative travel service provider. However, you also agree that in some cases the services will not be provided, in which case you will be entitled to make a claim under ABTA’s Scheme of Protection (or your payment card issuer where applicable) for a refund of the monies you have paid.
16. Additional assistance
We will endeavor to provide appropriate assistance in the event that you or the Additional Persons experience difficulty whilst in destination, in particular, by providing information on health services, local authorities and consular assistance; and helping you to make any necessary phone calls/emails and find alternative travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused intentionally by you or the Additional Persons, or as a result of your negligence.
17. Special requests
We will make every effort to ensure that the Travel Arrangements are compatible with your individual requirements. Any special requests must be advised to us at the time of booking. Whilst every effort will be made to arrange any reasonable special requests, we cannot guarantee that they will be fulfilled and any failure to arrange a special request on our part shall not be deemed as being a breach of our Contract with you. The fact that a special request has been noted on your booking confirmation or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. We reserve the right to decline any booking that is conditional upon any special request being met.
18. Disabilities and medical conditions
If you or any Additional Person has any specific medical condition, disability or reduced mobility which may affect your chosen Travel Arrangements then you should provide us with full details at the time of booking and before we issue our Confirmation Email to you, so that we can advise as to any suitability or otherwise of the chosen Travel Arrangements. You must also promptly update us of any changes that may occur after booking but prior to departure. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to inform you of this and reject the booking.
19. Complaints and dispute resolution
19.1 We make every effort to ensure that your Trip and Travel Arrangements run smoothly but if you do have a problem whilst in destination, you must inform us and the relevant supplier of the service (e.g., your accommodation supplier) immediately who will endeavor to put things right.
19.2 If your complaint is not resolved locally, you must send formal written notice of your complaint to email@example.com within 28 days of your return, giving your booking order number and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. If you fail to follow the requirement to report your complaint whilst in destination, we will have been deprived of the opportunity to investigate and rectify your complaint, and this may affect your rights under this Contract.
19.3 Where any payment is made by us in regard to a claim, the person(s) receiving it (and their parent or guardian if under 18 years) agrees to assign to us or our insurers any rights they may have to pursue any third party and must provide us and our insurers with all assistance we may reasonably require.
19.4 We are a member of ABTA, membership number Y6752. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we cannot resolve your complaint, please go to www.abta.com to use ABTA’s simple procedure. Further information on the Code of Conduct and ABTA’s assistance in resolving disputes can be found on www.abta.com.
20. Your behavior / Community guidelines
20.1 All people traveling with us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our reasonable opinion or in the reasonable opinion of any other person in authority, such as the Host, your behavior or that of any Additional Person is causing or is likely to cause distress, danger or annoyance to any third party (including being threatening or abusive, upsetting, offending, annoying or disturbing any other traveler, our staff or agents or putting any of them in danger) or damage to property, or to cause a delay or diversion to transportation, we reserve the right to consider your booking to have been canceled by you with immediate effect.
20.2 You and all the Additional Persons shall, at all times, ensure that they take into account their personal safety whilst in destination so as not to put themselves or others at unnecessary risk including, without limitation, ensuring that you and they:
- take care when out during the hours of darkness;
- do not go out alone;
- do not put yourself / themselves in risk situations;
- are not intoxicated or under the influence of any other illegal or dangerous substances;
- are aware of your / their behavior and actions in the context of your / their surroundings;
- comply with all relevant laws;
- heed any advice given by our staff, or staff of our suppliers at any time.
20.3 In the event of a breach of Sections 20.1 and/or 20.2, our liability to you will cease and you and any Additional Person will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or any Additional Person and will not be liable for any damage, loss, refunds expenses, or other costs incurred by you as a result, including, without limitation, any return travel arrangements, the costs of cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any guest crew, staff or agent affected by your actions and diverting the aircraft or ship for the purpose of removing you.
20.4 If you or any Additional Persons cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation concerned for the cost of the damage before the end of your stay (if the cost has been established by then) or as soon as it has been established (if later). You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result.
20.5 We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking or with us.
21. Excursions and tours in destination
Excursions or other activities and tours that you may choose to book or pay for whilst you are in destination do not form part of your Travel Arrangements contracted with us. Your contract will be with the operator of the said excursion, activity or tour and not with us and we shall not be responsible or liable for the provision of any such excursion, activity or tour or for anything that happens during the course of its provision by the operator.
22. Passport, Visa, Immigration and health requirements
22.1 Before the Contract is concluded, we will inform you of health requirements that are compulsory for the Trip to be undertaken. It is then your responsibility to further seek advice on recommended vaccinations and precautions from a health professional ideally at least eight weeks before departure, and comply with the latter requirements applicable to your booking.
22.2 Requirements change on a regular basis and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are traveling, or through – and any requirements on return to your home country.
Further travel health advice can be found on www.fitfortravel.nhs.uk and www.travelhealthpro.org.uk and information on how to get medical treatment abroad, and how to get reduced-cost and sometimes free medical treatment in Europe, can be found in the NHS leaflet Health Advice for Travelers.
22.3 Before the Contract is concluded, we will advise you of passport, visa and other entry and transit requirements for the Trip to be undertaken where it is reasonably practicable for us to obtain this information. In other cases, we shall offer you reasonable assistance in obtaining such information. Passport and visa requirements can change before departure and accordingly, you should regularly familiarize yourself with these requirements. We are not, however, expected to have an encyclopedic knowledge of passport and visa requirements. Neither are we expected to delve into your history and background to determine whether you will be able to get a visa or to travel visa-free. These are matters for the relevant embassy or consulate. In addition to the relevant embassies and/or consulates, information can also be found on the following websites:
- GHIC: https://www.gov.uk/global-health-insurance-card
- Passports: https://www.gov.uk/apply-renew-passport
- European Government travel advice: https://ec.europa.eu/consularprotection/travel-advice_en
22.4 For the latest travel advice from the Foreign, Commonwealth & Development Office including security and local laws, plus passport and visa information click here:
It is important to note that the advice can change and accordingly you should continue to check it until the Departure Date.
22.5 Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year from date of issue, you should check with the relevant Embassy of the country you are visiting.
22.6 We do not accept any responsibility or liability if you or the Additional Persons cannot travel because you/they have not complied with any travel, passport, visa, vaccination, testing or immigration requirements or are not in possession of necessary travel documentation (including, without limitation, vaccination certificates, testing kits and any other required documentation).
22.7 You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements.
23. Data protection, confidentiality and correspondence with you
23.2 We will treat all transactions and communications with you as confidential.
23.3 We will deal with all correspondence with you as soon as possible and, in any event, within the following time limits:
- an acknowledgement shall be sent not later than 14 days from the date of receipt of correspondence; and
- a detailed reply, or a reply containing a detailed explanation for any delay, shall be sent not later than 28 days from the date of receipt of correspondence.
It is possible that photographs or video may be taken for inclusion on our social media channels or website or for other promotional purposes. By booking with us and, unless you tell us otherwise, you consent to us using any such photographs or video without charge (whether current or in the future). Where it is practical to do so, we will seek the consent of any persons who are prominently included in any shots. Consent will not generally be sought from persons who only appear in the background and are not identifiable. No persons will be identified by name. You may contact us to withdraw your consent to any further such use, and we will stop such use as from receipt of your notice to that effect.
These General Terms & Conditions and the Trip Terms & Conditions may be varied by us at any time and at our sole discretion. Any new General Terms & Conditions and/or Trip Terms & Conditions will be published on our website and will have immediate effect.
26. Law and jurisdiction
The Contract is governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your Contract or booking will be dealt with by the exclusive jurisdiction of the Courts of England and Wales, without prejudice to Section 19.4.