FAQs

WHAT TIME DOES THE RETREAT START AND END?

The retreat officially starts at 5:00 PM on October 24, 2024, and ends at 11:00 AM on October 27, 2024.

WHICH AIRPORT DO I FLY INTO?

You fly into George Bush Intercontinental Airport (IAH).

HOW DO I GET FROM AIRPORT TO THE HOTEL?

The best way to get to the Woodlands Resort from the Airport is by taxi or uber. The drive time is approximately 30 minutes.

CAN THIS TRIP CATER TO SPECIAL DIETARY NEEDS?

Absolutely. We work closely with our partners and suppliers and can accommodate most dietary requirements. We will email you a form to gather information about your dietary requirements three weeks before the trip start date

WILL I GET ANY “FREE” TIME?

Absolutely! There is plenty of leisure time included for you to re-charge, nap, or do your own thing. We always schedule down time in our daily itinerary.

IF I DECIDE TO CANCEL MY SPOT, WILL I GET A REFUND?

The deposit is non-refundable and is used to secure your spot on the trip. If you decide to cancel your trip, we cannot refund your deposit. 

All subsequent payments are non-refundable once the payment due date has arrived. 

Please ensure you purchase adequate travel insurance to cover any fees you may incur if you have to cancel your trip.

CAN I COME TO THIS TRIP ALONE?

Yes! Traveling alone is a great way to meet new people, and many people will be coming solo. On this trip we’re all in it together and you’ll be part of the group from the moment you arrive.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

When booking a trip with us, you have several payment options to choose from. The available options may vary depending on the specific trip you are booking. Here are the details for each payment method:

1. DHARMA Direct

DHARMA Direct allows you to pay the full amount of your trip at the time of booking. This may be the only available payment option for certain trips.

How It Works:

• The total cost of your trip is charged immediately upon booking
• Ensure you have sufficient funds or credit available to cover the entire amount

2. DHARMA YourWay

DHARMA YourWay allows you to make an initial low deposit to secure your booking. You can then easily chip away at your outstanding amount until the final balance due date (9 days before the trip start date).

How It Works:

• At the time of booking, you pay a deposit amount, which varies depending on the trip
• The remaining balance, referred to as the DHARMA Balance, must be paid by the specified due date provided during checkout
• You can pay off this remaining balance on dates you choose and and in any amount, right up until the specified due date when the remaining balance needs to be paid

Example:

• If your trip costs $2000, you might pay an initial deposit of $300 (280€ / £240) at booking
• The remaining $1700 (your DHARMA Balance) is due by July 3, 2024, so you make 3 payments towards your DHARMA Balance ($500, $500, $700) prior to your final balance due date
• You will be provided with a link to make payments towards your DHARMA Balance

More information relating to the DHARMA YourWay can be found in the FAQs here.

3. DHARMA Payment Partner

DHARMA Payment Partner enables you to use third-party providers like Uplift in the US and Klarna** in select countries in Europe to pay for your trip. The terms and conditions for this payment method will be provided during the checkout process.

How It Works:

• Select the DHARMA Payment Partner option at checkout
• You will be redirected to complete your payment with the third-party provider
• If approved, review and agree to the third-party provider’s terms andconditions, which will be presented during the payment process

**Uplift terms and conditions: Down payment may be required. Actual terms are based on your credit score and other factors and may vary. APRs range from 0% to 36%. Minimum $150 purchase required. Not everyone is eligible. Loans made through Uplift are offered by these lending partners: https://www.uplift.com/lenders/. Privacy Policy, Terms of Use.

**Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+. Subject to status. Ts&Cs and late fees apply.

Important Notes

Payment Deadlines: Ensure that you adhere to the payment deadlines specified at checkout to avoid cancellation of your booking.

Third-Party Terms: When using DHARMA Payment Partner, it is crucial to understand and accept the terms and conditions of the third-party financial service provider.

Contact Us: If you have any questions or need assistance with your payment, please contact our customer service team at hello@seekdharma.com

I WANT TO SHARE A ROOM BUT I AM TRAVELING ALONE, DO YOU ASSIGN ME SOMEONE TO SHARE THE ROOM WITH ?

If you are traveling alone and would like to share a room, we use our best judgment to find a good match. We endeavor to accommodate any specific requests you may have. Please contact us with any requests so that we can assign you to an unaccompanied guest that also wants to travel in a double occupancy room.

HOW DO YOU ASSIGN THE ROOMS?

Rooms are assigned on a first-come-first-served basis.

IS THIS TRIP OPERATED BY DHARMA?

Please be informed that DHARMA acts as a distribution platform for Shelah Marie. The trip and all operational aspects are meticulously managed and owned by Shelah Marie.

WHAT IS THE CANCELLATION POLICY?

CANCELLATION BY US

In the unlikely event that WE have to cancel the trip for any reason then we will offer you the following options:

• A full refund of all monies paid, including your deposit
• Transfer of your booking, free of charge, to a future trip of the same value

In the unlikely event that we have to cancel the trip for any reason, any flight tickets purchased by you will not be able to be refunded. It is for this reason that travel insurance is a mandatory condition of your booking. 

CANCELLATION BY YOU

If you are unable to attend the trip for any reason, you will need to make a claim with your travel insurance provider to claim any trip costs.

Please ensure your travel Insurance provider covers you for the following:

• Flight cancelation
• Trip payments
• Positive Covid-19 test or other medical restriction preventing you from traveling
• Local and destination restrictions preventing you from traveling

IS TRAVEL INSURANCE INCLUDED?

We do not include travel insurance as everyone’s needs are different. However, individual travel insurance is required for your booking.

If you have already booked your trip and haven’t purchased insurance, we recommend Faye Travel Insurance for US travelers. Once your booking is confirmed, you can add insurance at the final check-out stage. 

Please make sure your policy covers:

• Flight cancellation
• Trip payments
• Medical conditions that prevent travel
• Local and destination restrictions that prevent travel

HOW DO I CHECK MY REMAINING BALANCE?

If you opted to pay via Uplift or Klarna, you will have received a separate email detailing your chosen payment plan.

Paid with DHARMA YourWay? Please check your balance here.

WHAT IS DHARMA YOURWAY?

DHARMA YourWay is a payment option offered by DHARMA that allows guests to secure their booking with a low initial deposit. Guests can then make multiple payments of any amount at their convenience until the final balance is due 90 days before the trip starts. No interest is applied. Please see the FAQs here.

All payments are made through your credit card provider and are 100% secure, ensuring peace of mind throughout.

WHO DO I REACH OUT TO IF I HAVE ADDITIONAL QUESTIONS?

You can reach out to us directly via email at retreat@curvycurlyconscious.com